Refund Policy

Change Of Mind

In general, we don’t allow returns or refunds if you change your mind. Please understand that we are not a chain store selling low cost everyday items. Some products may have been ordered into stock for you. We know you would not like to receive second hand looking items so we have a strict policy in this regard.

Incorrect Selection

Please contact us before you purchase if you are unsure about any aspect of the item, or if it suits your needs. We are happy to discuss your application and offer you advice on a suitable solution. Sorting these issues out sure is easier before the purchase. Our motto is simple: If in doubt – ask!


We may in some circumstances allow returns if the item is still in perfect condition and the return freight is prepaid. A re-stocking charge may apply (done on a case by case basis) and we may issue a credit note that can be used to purchase another item instead of giving an outright refund.

Warranty Issues

In the rare event of you needing to return an item for warranty repair or replacement, you must contact us first. This is so we can talk to you about the problem and offer advice in case you have misunderstood the instructions.